Frequently Asked Questions
We understand: questions can arise when you’re trying to choose a new clinic, treatment, or practitioner. We’ve answered some of the most common ones here!
If you don’t see your question answered, please reach out to us. We’d be happy to help!
+ What do I need to bring to my appointment?
- Your BC Care Card
- Your credit card information
- A prescription, if referred by your doctor
- Your claim number, if applicable & available
- Your extended health benefits policy/claim information
+ What should I wear to my appointment?
We recommend wearing loose, comfortable clothing that you can move in. If you have an injury that's being treated, it can be helpful to wear shorts or short sleeves, depending on the area of your body. Creekside does provide shorts or gowns if needed.
+ How do I know which practitioner is right for me?
Take a browse of all our practitioners here. You'll find that many of them have particular specialties and areas of expertise! If you're not sure, or would like some guidance, we'd be more than happy to help: simply reach out to our office at 250-427-2202, or send us a message right here.
+ Do I need a doctor's referral to visit Creekside?
No, you do not need a doctor’s referral to receive any treatment at Creekside!
However, some insurance companies do require a doctor’s referral before you can be reimbursed, so be sure to check your group benefits plan before your physiotherapy appointment.
The same goes for Massage Therapy: many insurance companies do cover treatments, provided that they’re rendered by a BC Registered Massage Therapist, but may require a doctor’s referral for reimbursement. It’s always best to look into this ahead of time!
For ICBC claims, and some WorkSafeBC claims, a physician’s referral is needed. We’d be happy to assist you in figuring out the requirements for your individual claim.
+ Can I come to Creekside even if my doctor’s referral is for somewhere else?
Of course! It’s totally up to you where you receive your treatments, and we recommend choosing the clinic that you feel suits your needs best.
+ What can I expect at my first appointment?
At your first appointment, we’ll get to know each other and discuss your medical history. After filling out a questionnaire, you’ll receive a physical evaluation from your therapist, during which they’ll test for things like range of motion, muscle strength and quality, and neurological health. Your therapist will ask about your past injuries and any pain you experience. We’ll get to know how your unique body functions and what helps it thrive in its most optimal state of wellness.
+ Can I bring someone to my appointment with me?
Yes, however, please note that space may be limited.
+ Is physiotherapy painful?
One of the most important aims of your treatment is pain relief, and many patients experience an immediate decrease in their pain & discomfort!
However, some particular treatments may feel uncomfortable or a little bit intense, depending on the injury and the treatment to correct it. Your therapist will always be as gentle as possible, though, so be sure to communicate to them any discomfort you might be feeling.